You need to be fanatical! Really!!
11 mile run today as the temps stabled, ice melted and there's a lot of people out today exercising.
I'm not fanatical about running but I enjoy it and I know why I do it.
I recently spoke to a young chap who was excited about an upcoming interview, but he worried he was going to struggle answering a question he was told in advance he would be asked.
Tell me about a time you delivered a CX experience that could be described as fanatical?.
Yep fanatical.... I've worked in companies that spoke about being obsessed with the customer but fanatical...
Fanatical behaviour is defined as "a belief or behaviour involving uncritical zeal or obsessive enthusiasm".
A fanatic displays very strict standards and little tolerance for contrary ideas and opinions. Not exactly great for teamwork.
The philosopher George Santayana said "fanaticism is redoubling your efforts when you have forgotten your aim" .
In 2019 I wrote about a chap who was told he could be a manager the following year if he put in more hours like the rest of the team. They knew he had new baby but he was told its the work or your family you decide.
Some companies need a rethink in 2021 if this is they way they are still communicating.
#people #culture
